RADUGA™ equipment comes with a warranty of up to 6 years. The warranty covers the luminaires, including their housing, optical and electrical components, and mounting elements. Warranty repairs are carried out within 60 calendar days from the establishment of a warranty case.
In case warranty repairs are not possible, the equipment will be replaced with a new one that is technically and visually similar. Claims should be submitted using the form provided in the contract.
Warranty defects include:
The warranty applies to RADUGA luminaires as a whole, including their housing, optical and electrical components, and mounting elements. The equipment will be replaced free of charge throughout the entire warranty period.
The following cases are not covered by the warranty:
When dealing with complaints, Tehnology of light company guarantees the following to its customers:
Submitting a Claim
To submit a claim, the customer needs to send scanned copies of the claim documents to the email address. pretenzia@raduga-light.ru.
Feedback
Upon receiving a complaint, Tehnology of light company sends an acknowledgment letter within 2 working days, informing the customer about the receipt of the documents and providing a registration number for the claim. If the package of documents meets the requirements of the claim policy, the claims process is initiated. If the package of documents does not meet the requirements, the customer is notified about the necessary revisions.
Claims regarding quantity
If the customer reports an underdelivery/overdelivery of goods, Tehnology of light company conducts an internal inventory check within 10 working days from the registration of the claim to identify any violations in the delivery of goods. After the inventory check, an official response is prepared and sent to the customer.
If a shortage/excess of goods is confirmed as a result of the inventory check, Tehnology of light company arranges for the delivery/removal of the necessary quantity of goods within the time frame determined by the supplier from the date of completion of the inventory check.
Claims regarding quantity
DOCX
Claims regarding quality (at the time of acceptance)
If the customer's claim is related to the unsatisfactory quality of the goods, and the attached package of documents and photo materials confirm this fact, a letter is sent to the customer requesting the return of the goods to the manufacturer's warehouse for examination and registration.
The customer is responsible for arranging and covering the cost of delivering the goods to the warehouse of Tehnology of light company.
Claims regarding quality (at the time of acceptance)
DOCX
Warranty Claims
Claims regarding products with defects that occurred after acceptance (manufacturing defects) are filed within the warranty period of the product (specified in the product's passport).
Warranty Claims
DOCX
