Frequenly asked questions
We have collected frequently asked questions about lighting equipment and building lighting.
We want to buy lamps from you, but my manager asks how much is the guarantee?
We are glad that you have chosen our company. Depending on the model, RADUGA equipment comes with a warranty of up to 6 years.
Absolutely! The geography of RADUGA equipment installations covers dozens of cities in Russia and abroad. We can arrange delivery to any city. Learn more details about delivery.
Certainly! The geography of facilities operating on RADUGA equipment includes dozens of cities. We will make delivery to any city.
We opted for Raduga lamps. Can I test the equipment before buying?
Certainly, please read about the trial operation.
Yes, the conditions are discussed on an individual basis.
Yes, the terms are negotiated individually.
Where can you see your equipment?
Our equipment operates at dozens of facilities in more than 30 cities of the Russian Federation. For examples of projects implemented on RADUGA equipment, see the Portfolio section.
What is your reject rate?
About of 1%. Yes, it may seem incredible, but we have our own quality control system.
How are luminaires replaced in case of malfunction?
Within 72 hours, we will provide a replacement for the faulty luminaire. Afterward, we will conduct an examination to understand the cause of the malfunction and find the best solution for your project. Learn more about warranty and hardware replacement.
Do you have any certificates of conformity?
RADUGA equipment is not considered household lighting devices and is not subject to mandatory certification. The "Tehnology of light" company can provide a Declaration of conformity to the technical regulations of the Customs Union.
Are you doing a lighting calculation?
Yes, we can perform lighting calculations in DIALux upon request.
How does project protection work?
To obtain detailed information about project protection, please send a request to email@example.com.