Guaranty

For all products the production company «RADUGA - Technology of Light» has the necessary documents for goods: certificates of quality and conformity.
6 years warranty!

Anatoliy Sharapov

Head of Product Development Department

Warranty period: 6 years, according to GOST, unless another period is indicated in the lamp's passport. The guarantee is provided only if the assembly, installation and operation of the luminaire was carried out in accordance with the rules specified in the Product Passport and in the manufacturer's instructions. In the event of a defect, customers are guaranteed the return and exchange of goods for similar serviceable products. The client has the right to exchange or return the product to the seller if it is of inadequate quality and the product warranty has not expired.
In the event of a defect, customers are guaranteed the return and exchange of goods for similar serviceable products. The client has the right to exchange or return the product to the seller if it is of inadequate quality and the product warranty has not expired.
According to the Law on the Protection of Consumer Rights, the return of goods of good quality is carried out at the request of the client only if all of the following conditions are met:

• The client applied within 14 days from the date of purchase to return the lighting fixture or exchange it for a model of a different color, size, configuration. The replacement cost must be equal or the customer must pay the difference in the price quoted by the seller.
• A receipt or other documentary evidence of purchase from a specific seller is presented.
• The product has not been used.
• All consumer properties of the product have been preserved.
• The purchase is not included in the List of non-food items that cannot be exchanged or returned. This list includes all products with a warranty period specified in their technical passport or equivalent document and the existing mark on the date of sale.
The manufacturing company «RADUGA - Technology of Light» sells all lighting fixtures with a warranty period.
The return of goods of inadequate quality is made in the established sequence:
• The client provides a document confirming the purchase of the goods. It checks the date of purchase, the warranty for the product, and the date of the expiration of the warranty period.
• In the presence of the customer, the product is checked for complete completeness and absence of mechanical damage. On the basis of the inspection, further actions are determined: an examination, lamp repair or exchange. A specific period is set for identifying the reasons for the inoperative state of the lighting device and its repair.
• A copy of the Defective Statement is issued to the Buyer.
• After the examination, an Act is drawn up indicating the reasons for the inoperability of the lamp or chandelier. The same document indicates the conclusions: replacement of a defective product, repair of a lighting fixture or failure.
• The buyer is notified of the result of the examination.
• If a decision is made to exchange goods, then in the case when a similar lamp is in stock, the exchange is made on the same day. In the absence of a replacement in the warehouse, it is ordered, delivered and exchanged within the time period set by the company.
We provide warranty service for lighting devices, if the buyer does not violate the instructions prescribed by the manufacturer in the Instructions, and also meets all the conditions for the correct operation of lighting devices.
The warranty for the luminaires is valid in accordance with the technical data sheet or other regulatory document. All claims regarding the completeness of the lighting fixtures and the external state are accepted immediately upon receipt of the goods, so be careful and inspect the goods thoroughly.
We sincerely want all of our customers to be happy with their purchases!



The manufacturing company "RADUGA - Technology of Light" sells all lighting devices with a warranty period.


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